Return & Exchange Policy

Return and Exchange Policy

We offer a limited return policy only in the following cases: receipt of a damaged, missing, or incorrect product. Customers may submit a request for exchange or return within 7 business days from the date of receipt.

Return Conditions

The product must be in its original condition, unused, with the original packaging intact and unopened.
Return or exchange requests are accepted only if the issue involves damage or an error in the product received.

How to Submit a Return or Exchange Request

If you have received a damaged, missing, or incorrect product, please follow these steps:

1. Contact Customer Support

You can reach out to us via email at Care@tallah-beauty.com, or through Facebook or Instagram messages, or contact customer service through phone or WhatsApp message on this number (01283567565) within 7 business days of receiving your order.

2. Provide the Necessary Details

Please include your order number, registered email, and a photo or video showing the issue with the product.

 

Refunds

Refunds apply only to orders paid in advance. The refund will be processed according to the terms and conditions stated on the website, provided that the refund request meets the return conditions.
After we receive your request, our shipping partner will contact you within 2 to 7 business days. the monetary cost of your order will be refunded either paid in cash or through any electronic payment methods, or a purchase voucher equal to the value of the returned product will be issued or a replacement product will be sent once we receive the product in its original condition.